He put nearly $3 million of his own money into a SaaS pivot that failed — because he tried to sell customers the help they needed instead of the help …
Most SaaS companies spend heavily to win the deal — then go silent the moment the contract is signed. Arne Hurty has spent three decades watching that gap widen, and …
On his fourth B2B SaaS company, Michael Riley walked into the most crowded corner of healthcare tech — claim denials — and walked right back out. He pivoted Gabeo.ai into …
In this episode, I'm joined by Nick Mehta, the former CEO of Gainsight and the executive who literally wrote the book on customer success. We trace the only-in-Silicon-Valley story behind …
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